SupportPRO HelpdeskSupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket.
The main features include:
*Email Piping: Create/Modify tickets based on customer emails automatically
*Feature-packed admin and staff section *Flexible Knowledgebase : Create unlimited categories and FAQ entries
*Downloads : Share with your clients common files such as manuals etc in the download section.
*Multiple skins to match your web design
*Announcements/ News : Let users/staff view important notifications in the News section *Ticket Submission : Submit tickets with allowed types of attachments
*Quick View Statistics : View ticket and staff statistics in a graphical manner
*Reminders *Private Messages : Send messages between the staff with the built-in internal messaging system
*Unlimited Companies
*unlimited Departments
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Anteil OpenCRMAnteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Corporate communications, Calendars, Sales forecasting system, and High-level security.
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