eSupporteSupport is a robust and flexible support solution. Features a stable email > helpdesk routine, department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via email client, ability to track emails, email actions, flood protection. Also comes with MS Outlook Integration and SLAs & Escalations!
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Omnistar Live Customer Support Help DeskOmnistar Live is a comprehensive Customer Relationship Management solution that provides help desk trouble ticket tracking and more. Help desk tickets can be submitted via email or directly through a customizable support request form. Responses to help desk tickets can even be directly added to a searchable knowledgbase. In addition to providing help desk management Omnistar Live also includes a Live Online Chat component that will allow your sales a support representatives to chat directly with all your web site visitors in real time.
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